Reliance Netconnect FAQS

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I am experiencing slow internet connectivity on my data card.
Following tips will come in handy if you are experiencing a slow internet connection:
* Delete temporary internet files.
* Disable the firewall of operating system (if anti-virus is installed).
* Check signal strength of phone.
* Check for virus, spyware and any other malicious programmes on your desktop/laptop.
* Reinstall the phone’s modem driver.

When connecting, operating system indicates connection as busy.
This may be because the driver is not installed correctly or a different modem is currently used.Remove the data card and reinstall client software. Re-insert data card & try again.
* Confirm that the modem driver is installed correctly in the device manager.

The dialer software reports either ‘Not In Service’ or it reports only 1 or 2 bars of signal.
Ensure that the USB modem is plugged properly in the USB port. Close the software and re- launch it. If the card is still unable to pick up a valid signal, then it means that the coverage is poor. While connecting, operating system indicates that it cannot connect to remote computer.
Check for the following:
* Confirm that data service is enabled.
* Set network parameters as per the operator offer.
* Uninstall other dialling programmes or restore operating system so that there is no conflict with any other dialling application.
* Upgrade to latest client software.
* Try to change position as CDMA signal may be too weak.
* Pull out the antenna.

After sometime my Notebook automatically shuts down showing the message “Windows NT authority error, remote procedure call, your windows will shut down in -----”
This is a case of the Blast virus. Visit the following website and take the recommended action: http://support.microsoft.com/default.aspx?scid=kb;en-us;826955.If the problem persists, get your PC checked.

After attempting to make a connection in dialer software, the status window indicates: “There was no answer.”
Ensure that each of the phone, user name and password fields have been filled in accurately.

I am able to make calls and send SMS, but I cannot connect to the network.
Your modem driver is not installed correctly. You need to reinstall the client software, insert your data card and connect.

The connection auto-disconnects after being connected to the network for 3 to 5 minutes.
The required service pack has not been installed in the operating system. You need:
* Service Pack 4 for Windows 2000 OS.
* Service Pack 2 for Windows XP OS.

How to create a new network setting?
* Enter [Setting / Network Connection Settings].
* Click<new>button.
* Input name in <Profile Name>.
* Input information as required.
* Click <Save> to finish.

Understanding common error messages
635 An unknown error occurred.
Correction: Restart your computer to make sure that all recent configuration changes have taken effect.

645 An internal authentication error occurred.
Correction: Restart your computer to make sure that all recent configuration changes have taken effect.

680 This is a modem related error.
Correction: Kindly remove the data card and reinsert it and check in dialer software window that the dialing number or phone number type is #777.
If yes, restart PC/Laptop and connect again.
If all above fails, uninstall and re-install driver. To uninstall data card software- Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove to uninstall the data card. To install datacard software - Run the setup file of data card software from the CD & follow the instructions.

691 This is an authentication error.
Correction: Check whether the username and password are entered and are correct.

718 A PPP conversation started, but terminated because the remote computer did not respond within an appropriate time.
Correction: Uninstall and re-install driver and try after sometime.
To uninstall datacard software: * Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove.
To install data card software: * Run the setup file of data card software from the CD & follow the instructions.

721 A PPP conversation was attempted, but the remote computer did not respond.
Correction: Uninstall and re-install driver.
To uninstall data card software: * Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove.
To install data card software: * Run the setup file of data card software from the CD & follow the instructions.

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